At Plexcore Hub, protecting your privacy isn't just a legal requirement—it's fundamental to how we operate. This policy explains exactly how we handle your personal information when you use our cloud machine learning platform for finance.
We've structured this document to be as clear as possible. Each section addresses specific aspects of data handling, and we avoid legal jargon wherever we can. If something isn't clear, please reach out to us directly.
We collect information in three main ways: what you provide directly, what we observe about your platform usage, and what we receive from third parties when necessary for service delivery.
Your name, email address, company details, and billing information. We need this to create and maintain your account, process payments, and provide customer support.
How you interact with our platform—which features you use, processing times, and performance metrics. This helps us improve our machine learning algorithms and user experience.
Data you upload for analysis through our machine learning models. This remains under your control and is processed according to strict security protocols we outline below.
IP addresses, browser types, device information, and error logs. We use this for security monitoring and troubleshooting technical issues.
Most of your data directly supports the machine learning services you're paying for. When you upload financial datasets, our algorithms process this information to generate the insights, predictions, or analyses you've requested.
We analyze usage patterns to enhance our algorithms and develop new features. This happens in aggregate form—we look at trends across all users rather than individual behavior patterns.
We use your contact information to send service updates, respond to support requests, and occasionally share relevant product developments. You control marketing communications through your account settings.
We don't sell your personal information to third parties. We don't use your financial data for purposes beyond what you've explicitly requested. We don't share your information with competitors or use it to develop competing services.
We work with carefully selected third parties to deliver our services effectively. Each relationship involves specific contractual protections for your data.
We may share information when legally required—such as responding to valid court orders or government investigations. When possible under the law, we'll notify you about such requests.
If Plexcore Hub is acquired or merges with another company, your information may transfer as part of that transaction. We'll notify you of any such changes and ensure continued protection under this policy or an equivalent one.
You have significant control over your personal information. Here's how to exercise these rights:
Request a complete copy of the personal information we have about you. We'll provide this in a readable format within 30 days of your request.
Update incorrect information through your account settings, or contact us directly for help with corrections.
Request deletion of your personal data. We'll comply unless we need to retain specific information for legal or legitimate business reasons.
Ask us to stop processing your data for specific purposes while maintaining your account access for essential services.
Request your data in a format that allows you to transfer it to another service provider.
To exercise any of these rights, email us at info@plexcorehub.com with your specific request. We'll verify your identity and respond within the timeframes required by applicable law.
Protecting your data requires multiple layers of security. We implement both technical and organizational measures to prevent unauthorized access, alteration, or disclosure.
Your financial datasets receive additional protection. We process this information in isolated environments, limit access to essential personnel, and maintain detailed audit logs of all interactions.
If a security incident affects your personal information, we'll notify you within 72 hours of discovering the breach. This notification will include what happened, what information was involved, and what steps we're taking to address the situation.
We keep your information only as long as necessary to provide our services or comply with legal requirements.
Maintained while your account is active and for up to three years after closure to handle any billing disputes or technical issues.
Aggregated usage analytics are retained indefinitely for product development, but individual usage patterns are deleted after two years.
Deleted according to your instructions or 90 days after your account closure, whichever comes first. You can request immediate deletion at any time.
Kept for five years to maintain service continuity and improve our support processes.
Our services may involve transferring your data outside the United States. When this happens, we ensure equivalent protection through several mechanisms:
You can request specific information about where your data is processed and what protections apply.
We use cookies and similar technologies to make our platform work properly and understand how you use it.
These keep you logged in and remember your preferences. They're necessary for the platform to function and can't be disabled.
These help us understand which features are most valuable and where users encounter difficulties. You can opt out through your browser settings.
Most browsers let you control cookie settings. However, disabling certain cookies may limit platform functionality.
We update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your account email and display a notice on our platform.
Minor updates—like clarifying existing language—may not trigger individual notifications, but we'll always update the effective date at the top of this document.
Continued use of our services after policy updates constitutes acceptance of the changes. If you disagree with modifications, you can close your account and request data deletion.
Questions about this policy or how we handle your information? We're here to help.
Email: info@plexcorehub.com
Phone: +1 (845) 693-0303
Mail: Plexcore Hub
321 Alamo Plaza #212
San Antonio, TX 78205
United States
We respond to privacy inquiries within five business days and work to resolve any concerns promptly.